Презентації 2023

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    Hospitality Ethics at Padjadjaran University Library Based on Sundanese Culture
    (Ukrainian State University of Science and Technologies, Dnipro, 2023) Erwina, Wina; Yuniar, Annisa; Pus, S. I.
    ENG: This research discusses the implementation of Sundanese Cultural values in improving services at the Padjadjaran University library through a qualitative approach with data collection methods of observation, literature study, interviews, and analysis of interactions that occur between librarians and library users. The main focus in this research is to identify elements of Sundanese culture that can be implemented into library services to create an experience for library users. The results show that elements of Sundanese culture, such as a friendly smile, polite language, well-mannered appearance, manners and the concept of "Silih Asah, silih asuh, silih asih" are actively implemented in library services to create a friendly environment, such interactions not only increase library users' satisfaction but also enrich their culture. In the context of Sundanese culture, hospitality is not only limited to service, but also includes a sense of care and respect that can be seen in every interaction between librarians and library users. However, there are challenges that arise in maintaining the consistency of Sundanese culture in library services in the current era of technology and modernization. Therefore, this research serves as a practical guide to preserve the values of Sundanese culture for library hospitality even in the context of modern institutions.